ORGANISATIONAL INFORMATION

MADEC, a not for profit organisation, is a provider of Employment Services, Education and Training, Labour Hire and
Harvest Labour services across multiple states. With over 40 years of history, MADEC aims to deliver service excellence in
the four pillars of its business operation.

Working in accordance with the guidelines set down by the Government, our business operation is focused on gaining
successful employment outcomes for our Job Seekers. This is achieved by working with our Job Seekers to ensure we
understand their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via
labour hire, harvest or by partnering with business and industry stakeholders to secure sustainable work options for our
clients.

PRIMARY PURPOSE OF ROLE

This role is responsible for developing new and sustaining current business growth through the identification of
opportunities within the Employment Region for employment outcomes.

Success will be dependent upon establishment of strong partnerships with employers and industry stakeholders and
identifying and responding to employer/industry needs with a tailored suite of services.

Direct Reports to this Role Total Number of Reports

Nil

Nil

Key Relationships

Internal

Central Monitoring Unit members
Assessment Consultants
Trainer and Assessors
Business Development Consultants

External

Industry stakeholders
Businesses
Employer associations

Department: Employment Services

KEY RESPONSIBILITIES / DUTIES
Business Development

Develop new business growth through the identification of opportunities within the employment region for industry
partnerships which will secure employment opportunities for job seekers.

Prepare and execute presentations, proposals and Service Level Agreement’s (SLAs) , and participate in negotiations with
new and existing employers to achieve growth objectives.

Build partnerships with business and industry, including facilitation of industry meetings, targeted campaigns, and design of
customised solutions.

Identify employment growth areas, skills shortage and seasonal employment opportunities and develop a schedule of
employer visits that are to occur.

Job seeker servicing

Manage a caseload of job ready job seekers with aim of finding and matching them to employment solutions.

Conduct one on one job seeker interviews to understand barriers to employment and refer to suitable employment when
job ready

Provide placed job seekers with post placement support services to support sustainable employment.

Manage vacancy enquiries from job seekers and candidates.

Provide assistance to job seekers on methods to secure employment, including improving resume, guidance on interview
skills and career and labour market information.

Develop and facilitate industry specific Work First Programs.

Employer / industry relationship management

Conduct business needs assessment to build a profile of a client organisation, including current vacancies, recruitment
challenges and future opportunities.

Partner with other employment service providers (RTOs, group training, ACTS, Labour Hire) to satisfy employer requirements

Work closely with employers and offer a range of services that are customised to employer needs.

Partner with peak industry association bodies and prepare industry specific programs and activities to target relevant needs.

Conduct needs analysis for employers and clients and tailor services accordingly.

Provide total recruitment, onboarding and induction solutions to industry, including post placement support services.

Administration

Comply with Department guidelines as they relate to a diverse range of cohorts

Address and rectify post placement support issues as identified. Utilise employer incentives / subsidies to secure
employment opportunities for our job seekers.

Maintain privacy and security of all records according to the Social Security and Privacy Acts

Maintain and update IT systems to support all activities undertaken.

Provide progress reports to Team Leader on KPIs and “pipeline” activities.

Correctly document information in accordance to the Employment Services contract, guidelines, Key Performance Indicators
and MADEC Work Instructions.

Corporate responsibilities

Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation.

Participate fully in staff appraisal and professional development review processes.

Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work
environment, free from sexual harassment and discrimination.

Adhere to MADEC’s policies and procedure and “Code of Conduct” for employees.

Participate in the Continuous Improvement of the Integrated Management System by assisting with identifying, correcting,
monitoring and evaluating activities to improve internal and external customer service.

Participate in managing and complying with injury management practices with the aim of early return to work in all cases.

Qualifications and Experience:
Essential Desirable

Qualifications

Drivers Licence

Working with Children or DCSI check

National Police Check

Certificate IV in Employment Services

Experience: Experience and proven aptitude for reverse
marketing, cold calling and rapport building
with external customers

A demonstrated background in B2B
consultative sales

Skills:

Understand market and industry players and requirements across Employment Region.

Robust and persistent approach to identify and secure new business

Demonstrated results in securing new business

Ability to effectively work with diverse range of clients (youth, disability, indigenous, mature age)

Demonstrated computer literacy and data management skills

High level interpersonal and communication skills

Strong organisational and time management skills

Competencies All employees must:

Adaptable

Maintain focus and productivity in changing environments, responsibilities and people.

Remain positive in the face of change, take steps to recognise need for change and understand and
support changes as we strive for business excellence.

Accountability
Accept responsibility for own actions and decisions and demonstrates commitment to accomplish
work in an ethical, efficient and cost-effective manner.

Communication

Communicate effectively and transparently.

Engage and inspire other through clear oral and written communication.

Customer focus

Ensure internal and external customers/clients are at the forefront of our minds in all that we do.

Act in the best interest of our customers/clients by working with them to understand their needs
and to build mutual respect that leads to mutually beneficial outcomes.

Integrity

Be authentic.

Maintain personal credibility and uphold ethical standards.

Fosters respect for all individuals and points of view.

Interacts appropriately with all members of the workforce, clients and business and community
partners without regard to individual characteristics.

Team Work

Work cooperatively and effectively with others to achieve department and organisational goals.

Participate in building group identity characterised by trust, pride and commitment.

Build strong intra and inter department relationships and partnerships to ensure business success.

Competencies Employment Brokers must:

Partnering and
Networking

Build and maintain strong partnerships internally and externally that are mutually beneficial.

Builds and maintains relationships (internally and with key external groups) that support and
improve personal/team effectiveness.

Resilience
Deal effectively with pressure and stress.

Maintain focus and intensity and remains optimistic and persistent, even under adversity.

At MADEC We Value

Trust, Honesty and Accountability
The upholding of trust, honesty and individual and organisational accountability in all we do and say.

Competency
Accountability Communication Integrity

The actions:
Be authentic, deliver upon our promises and hold self and others accountable.
Communicate consistently, honestly, constructively and with good intent.
Recognise, give credit to and respect our people for their contributions.

Dignity and Respect
The right of each and every person to be treated with respect and dignity.

Competency
Integrity Communication Team Work

The actions:
Relate to team members and customers in a fair and equitable manner.
Build sustainable and productive relationships across the organisation.
Relates easily and is accepting of people from a diverse backgrounds.

Initiative and Creativity
The initiative and creative potential of individuals and the contribution they can make to MADEC.

Competency
Adaptable Customer focus Team Work

The actions:
Open to new ideas and seeks opportunities for improvement.
Collaborate on changes and support ideas of others.
Seek improvement and accept change.

Growth and Development
The professional growth and development of board members, management and staff that will enhance their

skills, knowledge and experience.
Competency

Accountability Adaptable Integrity

The actions:
Provide service, knowledge and experience to others.
Create a picture of success and strive for excellence.
Provide a culture that supports continual learning.

Quality and Continuous Improvement
The development and delivery of high quality services to our clients and customers through continuous

improvement and organisational development processes.
Competency

Adaptable Integrity Customer focus

The actions:
Understand how individual, team and department operates and contributes to business success
Challenges the status quo.
Seek opportunities for business benefit by continually reviewing processes to ensure best practice.

Economic, Social and Environmental Sustainability
The principles and practices of economic, social and environmental sustainability.

Competency
Accountability Adaptable Integrity

The actions:
Seek opportunities to improve quality and efficiencies, safety, health and the environment.
Ensure safe working environment for employees by actively resolving safety issue in a timely manner.
Being thoughtful about resources.

Role Description reviewed by:

Employee
Name:

Title:

Date: / /

Employee acknowledgement of Position Description:

Employee
Name:

Signature:

Date: / /

Please provide copy of Position Description to employee.
Employee to sign and return to Human Resources.

POSITION DESCRIPTION

ORGANISATIONAL INFORMATION

MADEC, a not for profit organisation, is a provider of Employment Services, Education and Training, Labour Hire and
Harvest Labour services across multiple states. With over 40 years of history, MADEC aims to deliver service excellence in
the four pillars of its business operation.

Working in accordance with the guidelines set down by the Government, our business operation is focused on gaining
successful employment outcomes for our clients. This is achieved by working with our clients to ensure we understand
their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via labour hire,
harvest or by partnering with business and industry stakeholders to secure sustainable work options for our clients.

PRIMARY PURPOSE OF ROLE

Responsible for the development and coordination of Work Experience opportunities for job seekers ensuring they are
building skills transferable to paid employment. This includes working in collaboration with the external Work for the Dole
(WFD) Provider, community sector and volunteer organisations to ensure WFD activities are developed and suitable to job
seeker profiles.

Direct Reports to this Role Total Number of Reports

Nil Nil

Key Relationships

Internal

Area Manager
Work for the Dole Program Manager
Work Pathways Co-ordinator
Employment Brokers
Trainer and Assessors

External

External Work for Dole provider
Community groups
Volunteer groups

Department: Employment Services

KEY RESPONSIBILITIES / DUTIES
WFD Activity

Develop strong relationships with external Work for the Dole (WFD) providers and assist in the promotion and
development of WFD activities.

Co-ordinate development of potential activities for job seekers to undertake in the Work Experience phase which meets
the needs of the caseload, local labour market opportunities and employment services participation requirements.

Establish relationships with community organisations, local councils and NFPs, charities to negotiate a range of WFD
activities that mirror “real life” work situations.

Manage job seeker referral to the activities and ensuring completion of the Host Organisation Agreement (where
necessary).

Ensure Job seeker has satisfactorily completed relevant checks (eg: criminal records and working with vulnerable persons
checks), where required.

Provide input and assist with implementation of procedures to support the delivery of Work Experience such as risk
assessments, insurance requirements, purchase of equipment / tools etc and employment checks are in place.

Conduct risk assessments of each potential Work for the Dole activity to identify any work, health and safety issues and
steps that will be taken to address such issues.

Take action, under the Job Seeker Compliance Framework, to address Job seekers who are not reliably attending their
WFD activity.

Mentor WFD Supervisor and job seekers on the WFD activity to ensure ongoing engagement to the activity and address
any concerns as they arise.

Partner with the training department and / or external RTOs to deliver training relevant to support WFD activities.

Prepare, monitor and acquit expenditure to the WFD budgets.

Reporting and Evaluation

Co-ordinate job seeking hours of participation of each activity and record in IT system where required.

Review, evaluate and report on Work Experience activity and outcomes achieved.

Corporate responsibilities

Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation.

Participate fully in staff appraisal and professional development review processes.

Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work
environment, free from sexual harassment and discrimination.

Adhere to MADEC’s policies and procedure and “Code of Conduct” for employees.

Participate in the Continuous Improvement of the Integrated Management System by assisting with identifying,
correcting, monitoring and evaluating activities to improve internal and external customer service.

Participate in managing and complying with injury management practices with the aim of early return to work in all cases.

Qualifications and Experience:
Essential Desirable

Qualifications

Drivers Licence

Working with Children or DCSI check

National Police Check

Certificate IV in Employment Services

Experience: Experience in Employment Services Experience in undertaking Safety / Risk
Assessments.

Design of WFD programs.

Skills:

Ability to build strong collaborative partnerships with a broad range of stakeholders.

Knowledge of labour market trends, along with an understanding of the barriers facing job
seekers, and to identify programs to address these.

Advanced communication, interpersonal and negotiation skills.

Knowledge of safety procedures and the ability to undertake safety risk assessments.

Competencies All employees must:

Adaptable

Maintain focus and productivity in changing environments, responsibilities and people.

Remain positive in the face of change, take steps to recognise need for change and understand and
support changes as we strive for business excellence.

Accountability

Accept responsibility for own actions and decisions and demonstrates commitment to accomplish
work in an ethical, efficient and cost-effective manner.

Communication

Communicate effectively and transparently.

Engage and inspire other through clear oral and written communication.

Customer focus

Ensure our internal and external customers/clients are at the forefront of our minds in all that we
do.

Act in the best interest of our customers/clients by working with them to understand their needs
and to build mutual respect that leads to mutually beneficial outcomes.

Integrity

Be authentic.

Maintain personal credibility and uphold ethical standards.

Fosters respect for all individuals and points of view.

Interacts appropriately with all members of the workforce, clients and business and community
partners without regard to individual characteristics.

Team Work

Work cooperatively and effectively with others to achieve department and organisational goals.

Participate in building group identity characterised by trust, pride and commitment.

Build strong intra and inter department relationships and partnerships to ensure business success.

At MADEC We Value

Trust, Honesty and Accountability
The upholding of trust, honesty and individual and organisational accountability in all we do and say.

Competency
Accountability Communication Integrity

The actions:
Be authentic, deliver upon our promises and hold self and others accountable.
Communicate consistently, honestly, constructively and with good intent.
Recognise, give credit to and respect our people for their contributions.

Dignity and Respect
The right of each and every person to be treated with respect and dignity.

Competency
Integrity Communication Team Work

The actions:
Relate to team members and customers in a fair and equitable manner.
Build sustainable and productive relationships across the organisation.
Relates easily and is accepting of people from a diverse backgrounds.

Initiative and Creativity
The initiative and creative potential of individuals and the contribution they can make to MADEC.

Competency
Adaptable Customer focus Team Work

The actions:
Open to new ideas and seeks opportunities for improvement.
Collaborate on changes and support ideas of others.
Seek improvement and accept change.

Growth and Development
The professional growth and development of board members, management and staff that will enhance their

skills, knowledge and experience.
Competency

Accountability Adaptable Integrity

The actions:
Provide service, knowledge and experience to others.
Create a picture of success and strive for excellence.
Provide a culture that supports continual learning.

Quality and Continuous Improvement
The development and delivery of high quality services to our clients and customers through continuous

improvement and organisational development processes.
Competency

Adaptable Integrity Customer focus

The actions:
Understand how individual, team and department operates and contributes to business success
Challenges the status quo.
Seek opportunities for business benefit by continually reviewing processes to ensure best practice.

Economic, Social and Environmental Sustainability
The principles and practices of economic, social and environmental sustainability.

Competency
Accountability Adaptable Integrity

The actions:
Seek opportunities to improve quality and efficiencies, safety, health and the environment.
Ensure safe working environment for employees by actively resolving safety issue in a timely manner.
Being thoughtful about resources.

Department: Harvest and Labour Hire Services

ORGANISATIONAL INFORMATION

MADEC is a successful not for profit and charitable organisation, with a proud 50 year history of providing relief to people
experiencing poverty or distress. Through our four core business units;

Employment Services
Education and Training
Labour Hire
Harvest

We recognise the importance of self-worth and self-fulfilment and we recognise that those who are, or may be,
disadvantaged, need and deserve our help.

Working in accordance with the guidelines set down by the Government, our business operation is focused on gaining
successful employment outcomes for our clients. This is achieved by working with our clients to ensure we understand
their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via labour hire,
harvest or by partnering with business and industry stakeholders to secure sustainable work options for our clients

Labour Hire and Seasonal Worker Programme
MADEC offers a comprehensive labour hire service across many industries including wineries, viticulture, labouring,
mining, retail, processing, hospitality, horticulture, construction, local government, and tourism.

MADEC continues to be a large approved employer under the Seasonal Worker Programme (SWP), an initiative of the
Australian Government, since its pilot programme in 2008. The SWP aims to provide relief to people experiencing
poverty and disadvantage from Pacific Island countries and Timor-Leste by providing employment opportunities with
Australian employers in selected industries/sectors.

The SWP also has the dual benefit of providing employers with a reliable return workforce sourced to assist in meeting
unmet labour demands, when there is not enough local Australian labour to meet seasonal demand.

PRIMARY PURPOSE OF ROLE

To provide support to workers who are on recruited from the Pacific Islands and engaged via the Seasonal Worker
Programme (SWP) programme to work with host employers typically in the Horticulture and Agriculture sectors.

Direct Reports to this Role Total Number of Reports

Nil

Nil

Key Relationships

Internal

Harvest and Labour Services Manager
Regional Manager
Account Manager
Labour Hire staff
Corporate services staff (HR, Finance)

External

Workers engaged through Pacific Seasonal Worker programme
External services i.e. accommodation providers, medical, financial, etc.

KEY RESPONSIBILITIES / DUTIES

On-hire worker liaison

Develop and maintain strong relationships with workers.

Serve as a point of contact for all worker enquiries / matters.

Ensure timely business centred solutions according to worker needs and objectives.

Escalate or seek specialist advice in regards to challenging worker request / enquiries.

Provide advice to Regional/Account Manager of any areas of concerns that workers have with their employment,
accommodation and/or assignment conditions.

Meet with the SWP participants upon arrival at accommodation, participate in the “on-arrival” briefing with a MADEC
Business Development Consultant and assist the workers to prepare for their departure from country.

Meet with SWP participants regularly to develop and maintain strong relationships.

Identify and address any existing or potential issues which may inhibit their productivity or wellbeing and inform MADEC.

Provide 24 hour phone contact for participants.

Assist with development and delivery of the on-going support plan for workers by ensuring basic requirement such the
provision of suitable accommodation, transport and ability to attend church etc. are occurring.

Ensure all medical issues are dealt with promptly (which may involve taking the work to the doctor/hospital). Advise
Regional/Account Manager of all medical issues.

Act as an advocate within the community for the workers and the program.

WHS responsibilities

Advise MADEC Management of any of issues, real or potential that could put workers health and safety at risk.

Collect and store all training records, licences, qualifications required for the safe completion of the job function or tasks to
be performed.

Promote a safety culture by conducting compulsory Tool Box meetings focused on safety topics related to the specific job
and work function on a fortnightly basis. Record subject matter discussed and have all workers sign attendance form.

Report and complete a Incident Hazard Report Form for all incidents, including near misses, and accidents to relevant
personnel.

Assist in the investigation (under advice) and gathering of information as it relates to the incident, accident and /or
Workcover process.

Where instructed, provide comprehensive induction process and training and document for all on-hire workers at all
assignments in your area responsibility, including

Job function and tasks to be performed (this must be done against the JSA);
Safety requirements related to each job function and task to be performed;
Site safety processes and procedures;
Activities, job functions or tasks that are not authorised to be performed by our workers.

Training documentation must be signed by worker and translated where necessary.

Corporate responsibilities

Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation.

Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work
environment, free from sexual harassment and discrimination.

Adhere to MADEC’s policies and procedure and “Code of Conduct” for employees.

Participate in the Continuous Improvement of the Integrated Management System by assisting with identifying, correcting,
monitoring and evaluating activities to improve internal and external customer service.

Participate in managing and complying with injury management practices with the aim of early return to work in all cases.

Qualifications and Experience:
Essential Desirable

Qualifications /
Licences

Current drivers licence

National Police check

Experience:

Good knowledge of the local area and well
developed community networks

Experience working with culturally and
linguistically diverse people

Similar support worker role

Skills:

Genuine desire to help and support people.

Empathy and understanding to support different people and cultures.

Accurate word processing skills and a broad knowledge of a range of computer packages, including,
Word, Excel, PowerPoint, Email, Internet.

Work under pressure with conflicting priorities, meet strict deadlines and pay attention to detail

Well-developed interpersonal, oral and written communication skills

Ability to comprehend and deal appropriately with confidential information.

Ability to exercise initiative and work both independently and co-operatively as required.

Competencies All employees must:

Adaptable

Maintain focus and productivity in changing environments, responsibilities and people.

Remain positive in the face of change, take steps to recognise need for change and understand and
support changes as we strive for business excellence.

Accountability
Accept responsibility for own actions and decisions and demonstrates commitment to accomplish
work in an ethical, efficient and cost-effective manner.

Communication
Communicate effectively and transparently.

Engage and inspire other through clear oral and written communication.

Customer focus

Ensure our internal and external customers/clients are at the forefront of our minds in all that we do.

Act in the best interest of our customers/clients by working with them to understand their needs and
to build mutual respect that leads to mutually beneficial outcomes.

Integrity

Be authentic.

Maintain personal credibility and uphold ethical standards.

Fosters respect for all individuals and points of view.

Interacts appropriately with all members of the workforce, clients and business and community
partners without regard to individual characteristics.

Team Work

Work cooperatively and effectively with others to achieve department and organisational goals.

Participate in building group identity characterised by trust, pride and commitment.

Build strong intra and inter department relationships and partnerships to ensure business success.

At MADEC We Value

Authenticity

We remain true to our core purpose. We are honest, trustworthy and transparent.

Courageousness

We act ethically and stand up for what is right, just and fair.

Passion

We believe in what we do and will not waver in our commitment to achieving expected outcomes.

Inclusiveness

Everyone matters, we are “all” community.

Excellence

We are committed to continuous improvement in all we do.