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Barossa Hospitality, Customer Engagement, Communication & Pr

Charles Melton Wines - Tanunda, SA

Source: uWorkin


Charles Melton Wines is a boutique Barossa Valley winery specialising in premium red wines since 1984.
We are a brand well recognised both nationally & internationally as a progressive and innovative niche boutique red wine maker.
Located within the small wine village of Krondorf, we are focused on producing wines with outstanding provenance.

We are seeking an enthusiastic & committed team member to compliment and complete our team.

Primary Objective:
Based at our Krondorf Road Winery & Cellar Door, this position’s key focus is to build and consolidate brand integrity and awareness, primarily via the face to face engagement of Cellar Door visitors.
To provide exceptional customer service and hospitality to both new & existing customers, within all facets of the Company’s business – Private Customers, Cellar Door Sales, & Luxury Accommodation (The Kirche)
Ensuring effective Promotion & Sales of the Company’s products both at the cellar door & offsite.
To provide assistance to other staff as required.

The successful applicant will:
  • Create and manage the social media content, inclusive of development of content, scheduling posts/stories, copywriting and engagement in line with our strategy on communication
  • Responsible for the management of our database,
  • Manage the Charles Melton & Kirche websites, design, content and analytics.
  • Assist in the development, marketing and execution of events, both on site (cellar door) and off site (wine trade shows, dinners, and collaborative activities).
  • General design and branding support to produce content and collateral aligning with the Charles Melton ethos & image
  • Develop & maintain relationships with our loyal customer base.
  • Administering both our printed & online Newsletters.
  • Contribute as a member of the hospitality team, including being part of a rotating cellar door roster.
  • Providing friendly, tailored and knowledgeable service to our guests in the Cellar Door
  • Completing end of day activities and balancing of tills and stock
  • You will be expected to embrace and adhere to the Charles Melton ethos

Job Requirements
Requirements & Attributes:
  • Have proven experience with database management.
  • Experience in social media communication & marketing
  • Experience in graphic design & web based software (Adobe Illustrator, Photoshop, WordPress)
  • Strong work ethic, well presented, highly creative and have a willingness to learn and self-educate.
  • Be willing to work in a small team where roles are flexible at times.
  • Exceptional customer service, communication and interpersonal skills
  • A strong passion for wine
  • Experience working with Point of Sale software and Microsoft office
  • Current South Australian RSA.
  • Full drivers license.