Department: Harvest and Labour Hire Services

ORGANISATIONAL INFORMATION

MADEC is a successful not for profit and charitable organisation, with a proud 50 year history of providing relief to people
experiencing poverty or distress. Through our four core business units;

Employment Services
Education and Training
Labour Hire
Harvest

We recognise the importance of self-worth and self-fulfilment and we recognise that those who are, or may be,
disadvantaged, need and deserve our help.

Working in accordance with the guidelines set down by the Government, our business operation is focused on gaining
successful employment outcomes for our clients. This is achieved by working with our clients to ensure we understand
their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via labour hire,
harvest or by partnering with business and industry stakeholders to secure sustainable work options for our clients

Labour Hire and Seasonal Worker Programme
MADEC offers a comprehensive labour hire service across many industries including wineries, viticulture, labouring,
mining, retail, processing, hospitality, horticulture, construction, local government, and tourism.

MADEC continues to be a large approved employer under the Seasonal Worker Programme (SWP), an initiative of the
Australian Government, since its pilot programme in 2008. The SWP aims to provide relief to people experiencing
poverty and disadvantage from Pacific Island countries and Timor-Leste by providing employment opportunities with
Australian employers in selected industries/sectors.

The SWP also has the dual benefit of providing employers with a reliable return workforce sourced to assist in meeting
unmet labour demands, when there is not enough local Australian labour to meet seasonal demand.

PRIMARY PURPOSE OF ROLE

To provide support to workers who are on recruited from the Pacific Islands and engaged via the Seasonal Worker
Programme (SWP) programme to work with host employers typically in the Horticulture and Agriculture sectors.

Direct Reports to this Role Total Number of Reports

Nil

Nil

Key Relationships

Internal

Harvest and Labour Services Manager
Regional Manager
Account Manager
Labour Hire staff
Corporate services staff (HR, Finance)

External

Workers engaged through Pacific Seasonal Worker programme
External services i.e. accommodation providers, medical, financial, etc.

KEY RESPONSIBILITIES / DUTIES

On-hire worker liaison

Develop and maintain strong relationships with workers.

Serve as a point of contact for all worker enquiries / matters.

Ensure timely business centred solutions according to worker needs and objectives.

Escalate or seek specialist advice in regards to challenging worker request / enquiries.

Provide advice to Regional/Account Manager of any areas of concerns that workers have with their employment,
accommodation and/or assignment conditions.

Meet with the SWP participants upon arrival at accommodation, participate in the “on-arrival” briefing with a MADEC
Business Development Consultant and assist the workers to prepare for their departure from country.

Meet with SWP participants regularly to develop and maintain strong relationships.

Identify and address any existing or potential issues which may inhibit their productivity or wellbeing and inform MADEC.

Provide 24 hour phone contact for participants.

Assist with development and delivery of the on-going support plan for workers by ensuring basic requirement such the
provision of suitable accommodation, transport and ability to attend church etc. are occurring.

Ensure all medical issues are dealt with promptly (which may involve taking the work to the doctor/hospital). Advise
Regional/Account Manager of all medical issues.

Act as an advocate within the community for the workers and the program.

WHS responsibilities

Advise MADEC Management of any of issues, real or potential that could put workers health and safety at risk.

Collect and store all training records, licences, qualifications required for the safe completion of the job function or tasks to
be performed.

Promote a safety culture by conducting compulsory Tool Box meetings focused on safety topics related to the specific job
and work function on a fortnightly basis. Record subject matter discussed and have all workers sign attendance form.

Report and complete a Incident Hazard Report Form for all incidents, including near misses, and accidents to relevant
personnel.

Assist in the investigation (under advice) and gathering of information as it relates to the incident, accident and /or
Workcover process.

Where instructed, provide comprehensive induction process and training and document for all on-hire workers at all
assignments in your area responsibility, including

Job function and tasks to be performed (this must be done against the JSA);
Safety requirements related to each job function and task to be performed;
Site safety processes and procedures;
Activities, job functions or tasks that are not authorised to be performed by our workers.

Training documentation must be signed by worker and translated where necessary.

Corporate responsibilities

Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation.

Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work
environment, free from sexual harassment and discrimination.

Adhere to MADEC’s policies and procedure and “Code of Conduct” for employees.

Participate in the Continuous Improvement of the Integrated Management System by assisting with identifying, correcting,
monitoring and evaluating activities to improve internal and external customer service.

Participate in managing and complying with injury management practices with the aim of early return to work in all cases.

Qualifications and Experience:
Essential Desirable

Qualifications /
Licences

Current drivers licence

National Police check

Experience:

Good knowledge of the local area and well
developed community networks

Experience working with culturally and
linguistically diverse people

Similar support worker role

Skills:

Genuine desire to help and support people.

Empathy and understanding to support different people and cultures.

Accurate word processing skills and a broad knowledge of a range of computer packages, including,
Word, Excel, PowerPoint, Email, Internet.

Work under pressure with conflicting priorities, meet strict deadlines and pay attention to detail

Well-developed interpersonal, oral and written communication skills

Ability to comprehend and deal appropriately with confidential information.

Ability to exercise initiative and work both independently and co-operatively as required.

Competencies All employees must:

Adaptable

Maintain focus and productivity in changing environments, responsibilities and people.

Remain positive in the face of change, take steps to recognise need for change and understand and
support changes as we strive for business excellence.

Accountability
Accept responsibility for own actions and decisions and demonstrates commitment to accomplish
work in an ethical, efficient and cost-effective manner.

Communication
Communicate effectively and transparently.

Engage and inspire other through clear oral and written communication.

Customer focus

Ensure our internal and external customers/clients are at the forefront of our minds in all that we do.

Act in the best interest of our customers/clients by working with them to understand their needs and
to build mutual respect that leads to mutually beneficial outcomes.

Integrity

Be authentic.

Maintain personal credibility and uphold ethical standards.

Fosters respect for all individuals and points of view.

Interacts appropriately with all members of the workforce, clients and business and community
partners without regard to individual characteristics.

Team Work

Work cooperatively and effectively with others to achieve department and organisational goals.

Participate in building group identity characterised by trust, pride and commitment.

Build strong intra and inter department relationships and partnerships to ensure business success.

At MADEC We Value

Authenticity

We remain true to our core purpose. We are honest, trustworthy and transparent.

Courageousness

We act ethically and stand up for what is right, just and fair.

Passion

We believe in what we do and will not waver in our commitment to achieving expected outcomes.

Inclusiveness

Everyone matters, we are “all” community.

Excellence

We are committed to continuous improvement in all we do.